GoGoDrive – Privacy Policy

Last Updated: 11/19/2025

GoGoDrive (“we,” “our,” “us”) provides driver training services in Queensland, Australia.
We are committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, and protect your personal information.

1. Information We Collect

We may collect the following types of personal information:

A. Personal Details

  • Full name

  • Date of birth

  • Home address

  • Phone number

  • Email address

  • Emergency contact details

B. Licence & Training Information

  • QLD learner licence or driver licence number

  • Lesson notes, progress, and logbook details

  • Training schedules and attendance

  • Driving test results or booking information (if shared with us)

C. Payment Information

  • Billing and payment details
    (Card information is processed securely by third-party payment providers; we do not store full card numbers.)

D. In-Vehicle Safety & Training Data

  • Dashcam video or audio recordings

  • GPS data during lessons

  • Telematics information (speed, braking, etc.)
    Used for training quality, safety, and incident review.

E. Website & Online Data

  • IP address, device info, browser type

  • Cookies and usage statistics

  • Online bookings, contact form submissions

2. How We Collect Your Information

We collect information when you:

  • Book or attend lessons

  • Fill out forms on our website

  • Contact us by phone, email, or online

  • Provide documents (e.g., learner licence)

  • Use our vehicles equipped with dashcams or GPS

  • Make payments through our systems

We may also collect information from:

  • Parents/guardians of minors

  • Transport and Main Roads (TMR), if you request assistance

  • Third-party booking or payment platforms

3. How We Use Your Information

We use your information to:

  • Schedule and deliver driving lessons

  • Process payments and invoices

  • Communicate about bookings, cancellations, or changes

  • Track training progress and lesson outcomes

  • Assist with licence requirements or test preparation

  • Ensure safety during lessons

  • Improve our services and training quality

  • Respond to enquiries and provide support

  • Meet legal and regulatory obligations

We only use your information for the purposes stated above or purposes directly related to them.

4. Legal Basis (Australian Privacy Principles)

We collect and use personal information under the following APP-approved bases:

  • With your consent

  • To provide our services to you

  • To comply with the law (e.g., road safety, instructor licensing obligations)

  • For legitimate business interests, such as safety monitoring and service improvement

5. Disclosure of Information

We may share personal information with:

  • Transport and Main Roads (TMR) if you request support related to licensing

  • Payment providers (secure processing only)

  • Insurance providers when required for incident or claim review

  • Technology providers (booking, email, dashcam, GPS services)

  • Law enforcement or regulators, when legally required

We do not sell personal information to any third parties.

6. Data Security

We take reasonable steps to protect your information through:

  • Encrypted storage and secure servers

  • Restricted staff access

  • Secure payment processing

  • Regular monitoring of systems

  • Safe handling of dashcam and vehicle data

Despite safeguards, no system is completely risk-free. You acknowledge these inherent risks when providing information.

7. Data Retention

We keep personal information only for as long as necessary to:

  • Provide training services

  • Meet legal and regulatory requirements

  • Resolve disputes or maintain accurate records

In-vehicle recordings are stored temporarily unless needed for training review, incident analysis, or legal purposes.

8. Access to and Correction of Information

Under the Australian Privacy Principles, you have the right to:

  • Request access to your personal information

  • Request corrections to inaccurate or incomplete information

Contact us to make a request. Proof of identity may be required.

9. Cookies & Website Tracking

Our website may use cookies to improve functionality and analyse traffic.
You can disable cookies in your browser settings; however, some website features may not function correctly.

10. Minors / Under-18 Students

We collect information from minors only with consent from a parent or guardian.
All personal information of minors is protected in accordance with this Policy and Australian privacy laws.

11. Third-Party Links

Our website may contain links to third-party sites.
We are not responsible for their content or privacy practices.

12. Updates to This Policy

We may update this Privacy Policy occasionally.
The updated version will be posted with a new “Last Updated” date.

13. Contact Us

Your privacy is taken seriously. You can contact Roadwise Driver Training anytime at info@gogodrive.com.au with any questions or complaints regarding how your personal information is handled.
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